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Quality Returns Processor in Arlington, TX at Joerns Healthcare

Date Posted: 11/10/2018

Job Snapshot

Job Description

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.

We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.

Position Summary

The Quality Returns Processor is to receive and process incoming customer returns, resolve problem return issues and coordinate the movement of materials to the respective area.

Major Duties & Responsibilities
  • Responsible for processing, posting and issues related to incoming customer returns.
  • Responsible for inventory management and disposition related to incoming customer returns.
  • Prioritize daily activities accordingly.
  • Moves materials from returns area to investigations area by operating a forklift or pallet jack.
  • Interact/communicate with Failure Investigators, Warehouse, Customer Service and Management.
  • Manage the returns receipt log and track incoming returns for processing data.
  • Maintain a clean and safe work area, follow established safety practices and report safety issues to Supervisor.
  • Team member and participant in all internal and external audits.
  • Required to participate as a team member on assigned projects.
  • Perform other duties as assigned.
Required Education

High school diploma or equivalent work experience

Required Skills & Experience
  • Two (2) to Five (5) years related experience.  
  • Must be detail oriented
  • Must be able to multitask
  • Must be able to accurately count
  • Must be able to work in seasonal warehouse conditions
  • Must be able to read and write legibly.
  • Must be computer literate, able to use software applications such as outlook, excel, access and word.
  • Must be able to learn and use company software and programs such as SAP
  • Must be forklift certified or have the ability to be forklift certified.
  • Previous experience with electric or hydraulic pallet jacks.
  • Must be able to lift 25 lbs.
Preferred Skills, Experience & Education
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  
  • Ability to learn quickly and thrive in a fast-paced environment

Joerns Healthcare is an Equal Opportunity Employer


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