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Product Services Installer in Jessup, MD at Joerns Healthcare

Date Posted: 10/22/2018

Job Snapshot

Job Description

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment, negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.

We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.


At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.

Position Summary

Responsible for installation and service of Joerns Healthcare products across the U.S. and Canada. 

Major Duties & Responsibilities
  • Maintaining product by way of inspections, testing and re-certifying durable medical equipment according to manufacturer’s guidelines (i.e. hospital beds, wheel chairs, patient lifts).
  • Test and calibrate components and equipment following manufacturer’s manuals and troubleshooting techniques, using hand tools and measuring devices.
  • Follow proper protocols for handling clean/dirty equipment, decontamination of equipment and preparation for redistribution and record keeping.
  • Must possess or be able to complete requirements for DOT physical.
  • Will be responsible completing repairs either onsite or in the warehouse.
  • Technicians will utilize the preferred software for entering Work Order and Non-Work Order activities on a daily basis.
  • Provides technical support to customers for any product issues.
  • Interfaces with various computer programs to complete repair and install orders.
  • Performs preventative and routine maintenance as scheduled.
  • Provides extensive service/repair training to staff on a regular basis
  • Supports Sales Shows by transporting product and assembling booths.
  • Troubleshoots and identifies problems by using electronic testing equipment.
  • Determines backup components to be maintained in stock.
  • Stays up to date on the latest products and repair techniques.
  • Negotiates with outside vendors for temporary labor in support of installs.
  • Keep accurate records of all maintenance or service performed and maintain timely trip reports.
  • Attends company in-service education classes
  • Logs all activities into the preferred database
  • Keeps track of all travel receipts and complies with all company policies regarding expensed items.
  • Weekly travel to assigned location
  • Works overtime as required

Supervisory Responsibilities:

Supervises and trains temporary labor at install job sites and approves their time cards. Maintains records of temporary labor.

Required Education

High school diploma or General Education Degree (GED).  

Required Skills & Experience
  • Minimum of one year maintenance experience. 
  • Previous experience in electromechanical troubleshooting and repair. 
  • Previous experience in customer service and the use of a personal computer

Preferred Skills, Experience & Education
  • Previous warehouse or related experience
  • Advanced Microsoft Word, Excel and PowerPoint skills preferred.

Joerns Healthcare is an Equal Opportunity Employer


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