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Failure Investigator in Arlington, TX at Joerns Healthcare

Date Posted: 11/9/2018

Job Snapshot

Job Description

About Joerns

Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation and Holidays. Please note that benefits may vary by site.
Position Summary

The Failure Investigator reviews and coordinates all authorized product returns to Joerns Arlington facility for customer complaint and warranty considerations.

Job Requirements

  • Work in conjunction with the RA/QA Coordinator to insure timely review of returned products requiring investigation and analysis of failure.
  • Inspect returned materials considered to be product failure to help determine cause of failure and to initiate the corrective and preventative action process when necessary.
  • Initiation of and involvement in the corrective and preventative action process if the investigation is MDR related.
  • Involvement in the Hazard Analysis (HARM) review if the investigation is MDR related.
  • Review all returned materials making initial determination as to suitability for re-use, rework, scrap or failure investigation.
  • Maintain database of items deemed to be product failure along with the status of investigation activities.
  • Develop practices and tools to support techniques associated with failure analysis and conclusions.  Plan and execute failure isolation to root cause.
  • Provide input, technical analysis and feedback to the New Product Development process.
  • Participate in the generation and implementation of defect-reduction programs
  • Provide comprehensive technical reports with supporting recorded tests and photo documentation for returned product associated w/complaints. 
  • Provide comprehensive reports for products identified as reportable for FDA/MDR or Health Canada/MPR events. 
  • Coordinate returned products and documentation with Customer Care and Product Service utilizing the Return Authorization (RA) process. 
  • Insure organization, timely closure and availability of returned product deemed to require investigations.
  • Demonstrated ability to work independently in a fast-paced environment,
  • taking ownership of issues, initiate action plans, and makes effective decisions to obtain resolution.
  • Provide assistance to engineering and other technical personnel in product failure investigations and root cause analysis.
  • Work closely with Customer Care, Product Support and Product Development/Product Management departments.
  • Some travel may be required
  • Perform other duties as assigned

Required Education

Associate's degree or equivalent from two-year college or technical school; or two to three years related experience as an electro-mechanical instrument or device technician; or equivalent combination of education and experience. 
Required Skills & Experience

  • Familiar with ISO 13485
  • Proficient in Microsoft Office Suite
  • Experience with warehousing and/or inventory program
  • Excellent written and oral communication skills

Preferred Skills, Experience & Education

  • Prior experience with medical device equipment preferred
  • SAP experience preferred

Joerns Healthcare is an Equal Opportunity Employer


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